Shipping policy

Last updated: 22 September 2026

This Shipping Policy applies to orders placed via www.bodykaars.nl.

1. Shipping destination

BODYKAARS currently ships exclusively to addresses within the Netherlands.

Orders with a delivery address outside the Netherlands are not currently accepted.

2. Order processing

We aim to process and prepare orders for shipment within 1–2 business days after payment has been received.

Business days are Monday to Friday, excluding public holidays in the Netherlands.

During busy periods, product launches or other exceptional circumstances, processing may take slightly longer. Where a significant delay occurs, we will contact you where reasonably possible.

3. Delivery time

Once your order has been dispatched, the expected delivery time within the Netherlands is generally 1–2 business days.

Delivery times are estimates only. Delays caused by the carrier may occur.

Where a legally binding delivery deadline applies, your statutory consumer rights remain fully unaffected.

4. Shipping costs

The following shipping rates apply to orders within the Netherlands:

Standard shipping: €4.95
Free standard shipping on orders of €78 or more

The final shipping costs will always be shown before you complete your order at checkout.

5. Track & trace

Where track & trace is available for your shipment, you will receive an email containing the available tracking information after your order has been dispatched.

Please note that it may take some time before tracking information becomes active with the carrier.

6. Delivery address

You are responsible for providing a correct and complete delivery address.

If you notice an error after placing your order, please contact us as soon as possible at info@bodykaars.nl.

If the order has not yet been processed or dispatched, we will try to update the address where possible. We cannot guarantee that changes can still be made.

If a parcel is returned to BODYKAARS because an incorrect or incomplete address was provided by the customer, reasonable costs for reshipping the order may be charged to the customer.

7. Missing or lost parcels

If the expected delivery period has passed and you have not received your order, please contact us at info@bodykaars.nl and include your order number.

Where necessary, BODYKAARS will open an investigation with the carrier.

The risk of loss or damage during the original shipment remains with BODYKAARS until the order has been received by you, or by a third party designated by you other than the carrier, unless otherwise provided by law.

If it cannot be established that the order was correctly delivered, we will work with you to find an appropriate solution, such as replacement or reimbursement, where you are legally entitled to this.

8. Parcel marked as delivered but not received

If tracking states that your order has been delivered but you cannot locate it, please first check:

the delivery address on your order;
any agreed safe place;
members of your household;
immediate neighbours;
information provided by the carrier.

If you still cannot locate the parcel, please contact us as soon as possible at info@bodykaars.nl. We may then open an investigation with the carrier.

A tracking status showing “delivered” does not automatically remove or limit your statutory consumer rights.