Refund policy

Last updated: 22 September 2026

We hope you love your BODYKAARS. If you wish to exercise your statutory right of withdrawal, the following terms apply.

1. Statutory cooling-off period

As a consumer purchasing online, you generally have the right to withdraw from the agreement without giving any reason within 14 days.

The cooling-off period begins on the day after you, or a third party designated by you other than the carrier, receives the product.

If several products from one order are delivered separately, the cooling-off period begins on the day after the final product has been received.

2. How to notify us of a return

You may exercise your right of withdrawal within the cooling-off period by:

emailing us at info@bodykaars.nl;
using the model withdrawal form included at the bottom of this policy.

You do not need to give a reason for withdrawing from your purchase.

If you use our online withdrawal function, you will receive electronic confirmation of your request without undue delay.

Use of the online withdrawal function is not mandatory. You may exercise your right of withdrawal through any other clear statement.

3. Returning your product

After informing us that you wish to withdraw from the agreement, you have a further maximum period of 14 days in which to return the product.

Return address:

[RETURN ADDRESS]

Please ensure that the return is properly packaged and sufficiently postage-paid.

Keep your proof of postage and, where available, the tracking number until your return has been fully processed.

4. Return shipping costs

The direct cost of returning a product because you have changed your mind is payable by the customer.

BODYKAARS does not normally provide a prepaid return label for this purpose.

This does not apply where an item has been delivered incorrectly, damaged or defective and the return costs are legally the responsibility of BODYKAARS.

5. Examining the product

During the cooling-off period, you may inspect and assess the product to the extent necessary to determine its nature, characteristics and functioning, comparable to what would reasonably be possible in a physical shop.

Opening the shipping packaging alone does not therefore automatically result in the loss of your right of withdrawal.

BODYKAARS is a product that melts after being lit and is then used as a body serum.

The following may go beyond what is necessary merely to inspect the product:

lighting the wick;
allowing the product to melt;
pouring out the serum;
using or applying the serum.

If the product has been handled beyond what is necessary for normal inspection and its value has consequently been reduced, BODYKAARS may deduct the demonstrable loss in value from the refund, to the extent permitted by law.

This does not affect your statutory rights where a product is defective, damaged or incorrectly supplied.

6. Hygiene and seals

BODYKAARS does not automatically exclude a return solely because packaging has been opened.

If a specific product is in future supplied with a legally valid hygiene or health protection seal and an exception to the right of withdrawal applies after that seal has been broken, this will be clearly stated before purchase and on or alongside the relevant product.

7. Sale items

Sale and discounted products are subject to the same statutory withdrawal rights as full-priced products, unless a specific legal exception applies.

8. Exchanges

BODYKAARS does not currently process direct exchanges.

If you would prefer another fragrance or product, you may return the original order where the return conditions are met and place a new order separately.

9. Refunds

Where you validly withdraw from the entire order, we will refund:

the purchase price of the returned products; and
the original cost of our standard delivery method.

If only part of an order is returned, the original shipping costs will not be refunded to the extent that the same shipping charge would also have applied to the products you have kept.

If you voluntarily selected a more expensive shipping method than our standard delivery option, we are only required to reimburse the cost of the standard delivery method.

We will issue the refund no later than 14 days after you inform us that you are withdrawing from the agreement.

We may withhold the refund until we have received the product or until you provide evidence that the product has been returned, whichever occurs first.

Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.

No additional fees will be charged for the refund.

10. Incorrect, damaged or defective products

If you receive an incorrect, damaged or defective product, this is not treated simply as a standard change-of-mind return.

Please contact info@bodykaars.nl and include your order number and a description of the issue. Where possible, include photographs.

We will assess the issue and provide an appropriate solution. Depending on the circumstances, this may include replacement, reimbursement or another remedy required by law.

Your statutory guarantee and conformity rights remain fully applicable.

11. Cancelling before dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@bodykaars.nl.

If the order has not yet been processed, we will try to cancel it immediately.

If processing or dispatch has already taken place, it may no longer be possible to stop the shipment. Your statutory right of withdrawal will remain available where applicable.